Frequently Asked Questions

Credit card

Visa, MasterCard and American Express circuits. Payment is securely handled via the Stripe platform.

PayPal

If you choose this payment method, you will be redirected to PayPal, where you can also pay with your CREDIT CARD, securely, without signing up. After entering your data, you will automatically return here to complete your order.

Bank Transfer

By choosing this purchase method you can pay in advance by BANK TRANSFER on the following IBAN, payable to TAITÙ S.r.l.: IT86T0569601628000030590X03. You will find the amount to be paid in the order confirmation e-mail. The products will be shipped only after the crediting of the transfer for the total amount purchased.

Italy: €5 for purchases lower than €50; free shipping for purchases higher than €50. Europe*: €25 for purchases lower than €120; free shipping for purchases higher than €120. World**: €100 for purchases lower than €400; free shipping for purchases higher than €400.

Shipping costs do not include any customs charges and other import taxes due in case of shipment to all non-UE Countries.

*Countries: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Estonia, France, Finland, Germany, Gibraltar, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Poland, Portugal, Czech Republic, Romania, San Marino, Serbia and Montenegro, Spain, Sweden, Slovakia, Slovenia, Hungary.

**Except for United Kingdom, Russia, Ukraine.

Unless otherwise stated and with the exception of customised products, orders are processed within 1-5 working days. Delivery in Italy and to most destinations in Europe and the world is by express courier. For further information on shipping times, please send an email to taituitalia@taitu.it or contact the Logistics and Orders Department by phone on +39 02 9078 0606.

According to D. Lgs. 185/99 (protection of consumers in contracts concluded at a distance) and Article 52 of the Consumer Code, the right of withdrawal may be exercised by the customer no later than 14 (fourteen) days from receipt of goods ordered, the right of withdrawal is only for the customer - final consumer who buys for purposes unrelated to his economic activity and work and therefore purchases by communicating to the Supplier, along with personal data, your tax code. The purchased products can be returned with full refund of the amount paid, except for any shipping costs incurred by the customer at the time of order. Shipping costs for the return of the material are charged to the customer. Before returning the material it will be necessary to contact us at +39 02 90780606 or send an e-mail requesting authorization to return the material to taituitalia@taitu.it. The material must be returned intact in all its parts. The return must be made exclusively by the express courier indicated at the time of the authorization request. The refund will be arranged by TAITÙ after receipt of the returned goods and after verification of the integrity of the same.

Of course! When you are up to confirm your order, request a gift box and a greeting card, personalized TAITÙ, in the field "Notes". The service is free of charge.

We deliver to whoever you want, with your own dedication. To allow you to make gifts in elegance and comfort, TAITÙ offers you the service of delivery to the recipient. Write in the field "Notes" the text of the greeting card, before concluding your purchase.

TAITÙ online store is always open. Discover how easy it is to find the perfect gift!

Yes, My TAITÙ Jewels pendants and Home Feelings decorations can be customized by hand in Italy. When you are up to conclude your order, write in the field "Notes" the text of your personalization, based on the indications in the relative product pages. Approximate lead time and shipment of the customized product from the TAITÙ warehouse: 5 working days. Customization requires a fixed extra charge of 10€ for each item. The right of withdrawal does not apply to My TAITÙ Jewels and Home Feelings customized products and they cannot be returned, except for imperfections.

All the items are handcraft products, therefore they can be characterized by small differences in colours or in shape. The Tableware Collections are safe for food contact, in accordance to the applicable laws and regulations. All the Tableware items, with the exception of Cake Stands and the NOEL ORO Collection, are also Dishwasher & Microwave safe, provided that they are correctly used. The BOUQUET Vases are not safe for food contact. The TABLEAU Trays are handcrafted with birch wood in Italy. Grain and knots in wood are visible. It is recommended to use mild cleaning products and a soft cloth. the TABLEAU Trays are not safe for food contact. The ART TEXTILES Cushions (covers) are handcrafted with pur cotton in Italy. Fabric Care instruction OUTSIDE. Machine washable - Max. Temp. 40°C. Do not bleach. Iron at med. temp. (max 150°C). Do not dry clean. Do not tumble dry, dry line. INSIDE. Mashine wash gentle max 30°C. Do not bleach. Do not iron. Do not dry clean. Dry line. MY TAITÙ JEWELS Gold Collection, of Italian design, is hand-finishe and assembled in Italy with high quality components sourced from Italy, UE and non-UE countries. The pendant, made of precious porcelain, features a 24K pure Gold decoration. The items are compliant with current regulations on Nickel, Cadmium and Lead content.